Common Questions

Whether you’re a current resident, you’re looking for a campus for yourself or a loved one, or you’re looking for employment, chances are you have a number of questions. These answers may help.

  • For
  • For Someone Else
  • For Current Resident
  • For Career Opportunities

For Myself

  • How do I know when the time is right to consider a senior living facility?
  • Signs you should look for include:
    • No longer feeling safe when staying alone
    • Tasks that were once simple are now laborsome
    • Weight loss/lack of appetite/no longer preparing meals
    • Less mobility/trouble getting around/recent fall
    • The house is unkempt and chores are left uncompleted
    • Difficulty managing medications
    • Decline in personal appearance and hygiene
    • Loneliness or need for socialization
    • Lack of interest or motivation
    • No longer able to drive
  • How far in advance should I plan the move?
  • It is never too early to begin exploring your options. The admission process can be as short as one day, or, depending on the level of care or services, up to 30 days. We will guide you through the process and work with local health agencies and your physicians’ offices to ensure that your transition to a Trilogy health campus is as smooth as possible.
  • I will have to sell my current home and get rid of many things. Who can help me?
  • There are many people you’ll want to talk with as you prepare to move; these individuals include an estate sale professional(s), certified appraisers, moving companies, house cleaners and repair specialists, as well as close relatives and friends. Click here for more information.
  • What can I bring with me?
  • You are welcome to bring personal belongings with you, including furniture that can be accommodated in your suite.

    If you are staying with us short-term, all you have to do is simply pack a suitcase and we will provide the rest. You’ll be amazed by our beautifully appointed resident suites.
  • What is the cost of a senior living facility and what are my payment options? Is financial help available if I need it?
  • Costs vary depending on the level of care and services required.  Depending on the services you are receiving, costs range from $60-$300 a day.  Please contact a campus directly for more information regarding specific costs.

    There are a variety ways to pay for long-term care and other senior living services. The following alternatives are provided for informational purposes only. No endorsement, implied or otherwise, is given.

    Veterans Aid and Attendance

    The Aid and Attendance (A&A) Pension provides benefits for veterans and surviving spouses who require the regular attendance of another person to assist in eating, bathing, dressing and undressing or taking care of the needs of nature. It also includes individuals who are blind or a patient in a nursing home because of mental or physical incapacity. Assisted care in an assisting living facility also qualifies.

    To qualify for A&A it needs to be established by your physician that you require daily assistance by others to dress, undress, bathe, cook, eat, take on or off prosthetics, leave home, etc. You do not have to require assistance with all these. There simply needs to be adequate medical evidence that you cannot function completely on your own.

    For more information please visit the U.S. Department of Veterans Affairs website:

    Reverse Mortgages

    Established in 1997, National Reverse Mortgage Lenders Association (NRMLA) is the national voice for lenders and investors engaged in the reverse mortgage business. NRMLA fulfills several roles, which include educating consumers about the opportunity to use reverse mortgages, training lenders to be sensitive to the needs of older Americans, developing Best Practices and enforcing a Code of Conduct to make sure lenders participating in the program treat seniors respectfully, and promoting reverse mortgages in the media.

    For more information, please visit:

    Life Settlements

    A Life Settlement can be a “funding bridge” to help people with a life insurance policy who have experienced an urgent need for liquidity but would prefer to not tap into their home or stocks during down economic times or to be rushed into selling dearly held assets during a time of personal crisis.

    • Liquidate any existing life insurance policy for an amount greater than the “surrender” cash value for individuals 65 or older
    • There are no caps on the amount of money that can be raised through a Life Settlement
    • There are no restrictions on how money raised through a Life Settlement can be spent
    • A Life Settlement is the sale of a policy, not a loan, and has no restrictions or requirements to be paid back
    • A Life Settlement is not a reverse mortgage, not long-term-care insurance and not a government program
    • There are no interest fees, guarantees or liens associated with a Life Settlement
    • There are no upfront fees paid by the policyholder
    Information on Life Settlements can be found on many websites.
  • Are there different levels of support that can be provided depending on what my needs are?
  • Yes. We provide the following levels of support:
  • How can I stay connected with my friends and relatives?
  • Telephone service is readily available, and, in most cases, includes complimentary long distance calling in the continental US. Internet service and assistance with emails to family members and friends is supported by our activities department.
  • Will I have a variety of healthy, good-tasting options available to me for meals and snacks each day?
  • Yes. Meals are prepared by chefs trained in the country’s finest kitchens. Only the freshest ingredients are used. And everything is served to your table on china. If you have a special request, we can make it for you or even add it to our menu. Snacks are also available by request 24 hours a day.

    Click here for more information.
  • Are there regularly scheduled activities that will provide me with opportunities to exercise and have fun?
  • Yes. We offer a host of regularly scheduled activities to ensure our residents can exercise and have fun. From group exercise classes and lunch outings, to cooking seminars and Wii bowling, there is something for everyone.

For Someone Else

  • How do I know that the time is right for my loved one to transition to a senior living facility?
    • Tasks that were once simple are now laborsome
    • Weight loss/lack of appetite
    • Less mobility/trouble getting around
    • The house is unkempt and laundry is piling
    • Difficulty managing their medications
    • Personal appearance and hygiene are lacking
    • Loneliness or need for socialization
    • Lack of interest or motivation
    • No longer able to drive
  • How do I talk with my loved one about making this transition? 
  • We recommend identifying your loved one’s fears and concerns that they face on a daily basis, some of which you may have already identified as a family. Our senior care professionals are always available to talk to your loved one and to your family about our services.  We will visit in the home, hospital or at our campus when your family is ready to make a decision. We recommend coming to our campus to take a tour as part of your decision-making process.

    We enjoy meeting with your loved one to discuss the options available and assist them with the decision to move.  Our staff can also review financial options, as there are several ways to assist with financing long-term care.

    A physician may be a resource to review the benefits of moving into a retirement community.  These benefits include medication administration, assistance with activities of daily living, 24-hour security and rehabilitation to name a few. Many people find value from a physician recommendation, lessening the responsibility of the move on the family.

    Often, hospital discharge planners begin discussing a short-term rehabilitation stay or long-term care with your loved one and they may invite someone from our campus to visit with you and your loved one to discuss available options.

    A bank trust officer, attorney, long-term insurance agent, pastor, or close friend are also people who may provide guidance and insight.

    The following may also be helpful when initiating conversation:
    • Discuss their socialization needs with them (e.g. Would you enjoy being able to visit with others when you wanted to, yet still have privacy when you don’t feel like being social?)
    • Plan ahead for the conversation and be prepared with facts and financial information at hand
    • Discuss the benefits of feeling safe and having piece of mind, both for the resident and for their family members
    • Discuss the timeline for moving
    • Ask for feedback and support from your loved one
    • Ask for suggestions from family members
  • Does insurance or Medicare cover these costs?
  • This is dependent upon variables such as a recent hospital stay, a physician’s recommendation or order, and the clinical services you require.  We are happy to review your insurance policies and explain coverage to you. Please contact a health campus in your area for additional information.
  • My parent does not need as much assistance right now but may in the near future. Do you accommodate a wide spectrum of needs at your facility?
  • Yes. We provide the following levels of support: Independent Living, Assisted Living, Skilled Nursing Services, Memory Care, Rehabilitation Services, Transitional Care, Adult Day Services/Respite Care, Home Health Services and Hospice Services. Services vary by location so please contact campuses in your area for specific services offered.
  • My loved one has Alzheimer’s disease. What services do you have in place to accommodate those with memory challenges?
  • We have specially trained caregivers who understand the issues related to memory loss. We design programs that are sensitive to the needs of each individual and provide a host of daily activities designed to stimulate memories. Click here to read more about the use of art with Alzheimer’s disease patients.
  • My loved one has recently suffered a fall and, while he is in great shape mentally, he is dealing with significant physical challenges. Do you offer short-term rehabilitation services?
  • Yes. Our Home Again rehabilitation service will pamper your loved one as he or she undergoes physical, occupational or speech therapy. Our patients have access to some of the most modern equipment, using innovative therapy approaches with proven results.

    Click here for more information.
  • Since I live out of town, I’d like the ability to communicate with my loved one via email and other Internet-based services. Is your facility well equipped with technology that will allow for easy communication?
  • Yes. We offer Internet service in the common areas of the campus and in select locations in resident suites.

For Current Resident

Below is a list of commonly asked questions and general information for our current residents and family members. If you don’t find the information you require, please contact a member of your campus leadership team.

Did you know… our staff uniform shirts are color-coded to identify the various members of our campus teams? The color for each department is noted below, with the exception of campus leaders who wear business attire.

Nurses/Unit ManagersLight Blue
Environmental Services (Housekeeping/Laundry)Coffee Bean (brown)
Res. Programming (Activities)Black
Dept. Heads/Business Office/AdministrationBlack
Plant Operations (Maintenance)Light Blue; Button-Down
Rehab ServicesTexas Orange
Dining ServiceWhite Chef Coat

For questions regarding:Contact:
Nursing careDirector of Health Services, MDS Nurse, or UnitNurse
Activities of daily living (such as bathing preferences, grooming, or dressing)Certified Resident Care Assistant, Unit Nurse, MDS Nurse or Director of Health Services
Advance Directives, Hospice, Home Health Services, Living Wills, Power of Attorney, Legal GuardianSocial Services Director or Executive Director
Activities, volunteering, Live A Dream or suggestions for events at the campusResident Activities Director
Resident transportationUnit Nurse or Resident Activities Director
Beauty/Barber Shop questions or to schedule an appointmentDirector of Social Services
Billing questions, questions about Medicare, Medicaid, or other insuranceBusiness Office Manager
Housekeeping or laundryEnvironmental Services Director
Going Home or Home Health CareSocial Service Director
  • What hours are your business offices open?
  • Our business offices are open from 8:30 a.m. until 4:30 p.m. Monday through Friday. A department manager is available until 7 p.m. Monday through Friday and during the day on Saturday and Sunday.
  • Who do I contact if something needs to be repaired in our suite?
  • Should you need something repaired, our Plant Operations Director can assist you. Any team member can complete a repair request for you.
  • Who do I contact for assistance with moving furniture or other heavy items in our suite?
  • For assistance with moving heavy items, simply contact Environmental Services or the Plant Operations Director. We have several carts to make moving furniture easier.
  • Who do I contact if I want to share a meal with my loved one while at the campus?
  • We prefer reservations 24 hours in advance for any guest meal, but will do our best to accommodate you with less notice. A guest meal ticket for our standard breakfast/lunch/dinner is $5.00. Guest meal tickets for special events, such as Sunday Brunch or a holiday meal, are $6.00. Meal tickets are sold in the business office or through the manager-on-duty on Saturdays and Sundays.
  • Do you offer accommodations for a private family dinner or celebration?
  • Yes. Private dining rooms are available for a special dinner, celebration, or to enjoy a meal in an intimate atmosphere. Make your reservation by contacting guest relations. Private dining rooms are reserved on a first-come, first-served basis.
  • Can I access the Internet while I am in your campus?
  • Yes. Wi-Fi access is available in the common areas of our campus. Select the “Resident” network connection.

For Career Opportunities

  • How do I apply for a position?
  • You may apply online at If you do not have a comptuer, you may visit the campus nearest you, or your local library, for free access to a computer.
  • How do I know if someone actually received my resume/application?
  • At Trilogy, we are dedicated to finding the most qualified talent for all of our open positions. Each resume is is personally reviewed. You will receive the following update as confirmation of our receipt: "Thank you very much for your recent application to Trilogy Health Services. Your resume will be reviewed by our recruiting staff, and we will contact you soon should we feel that your background meets our current needs." If you receive this email, rest assured that the hiring manager received your resume and will contact you if they would like to schedule an interview.
  • Do I need a resume to apply for a position at Trilogy?
  • It is encourged that you have a resume, however, you can apply without one. We accept applications online. You may apply by visiting If you do not have a comptuer, you may visit the campus nearest you, or your local library, for free access to a computer.
  • How do I find out what jobs are available?
  • A list of available positions can be viewed online 24 hours a day, 7 days a week, from any computer with Internet access. Visit to view our complete list of open jobs.
  • What information do I need to bring to an interview?
  • You should bring a copy of your resume with you, and dress in professional attire. Jeans, shorts and flip flops are discouraged.
  • Do I have to apply for every job of interest, or can I apply just once?
  • Please apply for every position that interests you.  
  • What is the interview process?
  • We have a consistent interview process for every position. If you’re selected for an interview, you will first meet with the hiring manager. You will then follow a structured process, which requires you to complete a second interview, a campus touring interview and possibly a job shadow (depending upon position).  You will also have a criminal background check, two reference checks, a physical, a tuberculosis test, and a drug test if selected for employment.
  • I heard about an open position but cannot find it online. What do I do?
  • If the position is available to external applicants, the position will be posted on the careers webpage. If you do not see the job, it may be already filled or avaialble only to internal Trilogy employees.
  • What kind of education, experience or certifications are required?
  • Required education, experience and certifications depend on the position for which you are applying. For example, an accounting position may require a CPA degree, while an HR position may require a PHR certification. All requirements for the job are listed in each specific job posting.
  • Do you offer any special programs or incentives to reward your employees?
  • We offer weekly paychecks, tuition reimbursement and opportunities for scholarships. We also offer monthly/quarterly celebrations to recognize the achievements of our team members and award STARS (redeemable for various items) when someone goes above and beyond the call of duty.
  • Why should I choose Trilogy Health Services over another company?
  • There are many reasons to consider Trilogy as your future employer.   Our mission statement says it all:

    "We are committed to exceeding our customer’s expectations, the right employees make the difference, the team approach works best, pay attention to the details and take what the company does seriously, but not yourself."
  • If working in a culture based on the principles of servant leadership appeals to you, we encourage you to contact us today.