Our Response to COVID-19

At Trilogy Health Services, the health and well-being of our residents and employees is always our first priority. Therefore, we continue to take extra precautions to ensure that our campuses remain guarded against the spread of viral infections. These precautions are based on guidance released by the CDC, CMS, and state and federal officials.  

As the COVID-19 pandemic continues to change day by day, so do guidelines and restrictions in our states. We are committed to staying on top of guidance as it is released, and will make changes to our practices and policies accordingly.  

This means that in-person visits, activities, and meals may look different between Trilogy Senior Living Communities. As guidance changes, we remain committed to communicating with our families, residents, and employees. You can find specific guidance as it relates to visiting our campuses below.  

Infection control and prevention remain a vital part of our response to COVID-19. Our employees, residents, visitors and vendors are provided with ongoing education regarding proper hygiene practices. This includes the importance of hand-washing, coughing and sneezing etiquette, mask usage, and the frequent sanitizing of all surfaces.  

The COVID-19 global pandemic has called for us to grow, adapt, and innovate. We are enormously proud of the investments we’ve made to keep our residents safe, connected, and close to our hearts. To learn more about these investments, read on!

Our Approach to the COVID-19 Vaccine

In anticipation of a safe and effective COVID-19 vaccine, Trilogy Health Services and our ancillary pharmacy provider, PCA Pharmacy, have created a Vaccine Preparedness initiative to coordinate a smooth and swift distribution and vaccination process at each Trilogy Senior Living Community throughout the Midwest.  

Currently, we are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC), Operation Warp Speed, State Departments of Health, and the U.S. Food and Drug Administration (FDA) regarding the status of each vaccine candidate.  

Once a vaccine is authorized, all data on the vaccine will be thoroughly reviewed by Trilogy’s Clinical team and the team at PCA Pharmacy prior to its distribution to any of our residents or employees. At this time, we do not anticipate mandating the vaccine for either of these groups.  

Based on current information, the first vaccines may be authorized for use by the end of this year. Trilogy / PCA expects to receive shipments allocated by the state and federal government with guidance to first vaccinate high-risk populations, including healthcare workers and older adults.  

Our goal is to provide accurate and complete information to assist you in making informed decisions for your family. Please see our resources here for current information on the vaccine.

How Vaccines are Developed

Operation Warp Speed

Coronavirus Status By Campus

Data reflects all campus in-house residents and employees with suspected or confirmed COVID-19. All data is pending validation by the appropriate state and local health departments. Presumed positive diagnoses indicate individuals who are symptomatic and awaiting the results of a COVID-19 test. Employees with presumed or confirmed cases will be permitted to return to work in accordance with CDC return to work guidelines. For optimal viewing, please view this report on a desktop.

Keeping Our Residents Safe: The Trilogy SHIELD

Cutting-Edge Cleaning Technologies 

  • Through our relationship with 3M™ Commercial Solutions Division, each of our senior living communities now have access to the highest-quality disinfection tools available to our industry– capable of identifying and eliminating pathogens in a matter of minutes. 

Cleaner Than Ever Before 

  • We're proud to use 40-A, a solution that has been tested and recognized by the EPA to kill COVID-19 when used in accordance with the manufacturer’s guidelines. Whether it’s the doorknobs or light switches in our residents’ suites that they never think about, our team disinfects these high-touch surfaces a minimum of twice daily, to combat the highest potential sources for infection in our residents’ home.

Safer Than Ever Before 

  • In response to COVID-19, our residents and employees continue to protect each other by  practicing social distancing, as well as adhering to additional recommendations set forth by the CDC, CMS, and state and local guidelines. 

Protecting Our Employees While They Protect Others 

  • We’re proud to provide each of our healthcare heroes with access to Personal Protective Equipment (PPE) whenever it’s needed. 

Keeping Our Families Connected 

Even when staying safe means staying apart, we offer our residents ways to stay connected with their loved ones. Our campuses are proud to offer: 

  • Video chat applications like FaceTime, Zoom, and OneDay 
  • Window visits for family members when social distancing rules are in effect  
  • Outdoor visits as state regulations allow
  • SeniorTV streaming services 

Current State-by-State Visitation Guidelines

All visitors to our campuses must pass our screening process before they are allowed entry into the campus. These visitation policies may change at any time per state and federal guidance and a campus’ COVID-19 status.

  • Kentucky - Currently, allowing limited outdoor and indoor visitation. For full details, including how to schedule a visit, click HERE
  • Indiana - Currently allowing limited outdoor and indoor visitation. For full details, including how to schedule a visit, click HERE
  • Ohio - Currently allowing limited outdoor and indoor visitation. For full details, including how to schedule a visit, click HERE
  • Michigan - Currently allowing limited indoor and outdoor visitation. For full details, including how to schedule a visit, click HERE. 

Keeping Our Residents Close to Our Hearts 

Even when it’s not business as usual, at Trilogy, it’s culture as usual. This means that our residents come first, and that we strive to meet their every need with compassion and a servant’s heart. Social distancing guidelines have prompted our campus teams to get creative, and we’re proud to offer over 95 socially distanced activities at our Trilogy Senior Living Communities across the Midwest, including: 

  • Hallway Bingo 
  • Hallway Happy Hour 
  • Trivia, Brain Teasers, and other cognitive pursuits 
  • Musical Entertainment 
  • Religious Services 
  • …and many more! 

Culinary Services: Flavorful Living, Delivered 

Just because we can’t gather around a table, doesn’t mean we can’t enjoy a delicious, home-cooked meal. Our campuses can adapt the way that we dine, so our residents still get the nutrition they need and the flavors they love. We’re proud to offer: 

  • Home-cooked meals delivered directly to residents’ rooms when needed 
  • Communal dining in states where restrictions allow
  • Snack and beverage cart deliveries between meals
  • Flavors from local restaurants through our Taste of the Town program


The Trilogy Foundation is proud to present Inspired Sundays – a weekly service dedicated to joining us in faith, even as we are apart.

We invite you to support our Grateful Families campaign - 100% of the donations will go directly to support our Trilogy team members with emergency assistance needs during COVID-19.

Additional Resources

For questions, please contact our Compliance Hotline at 1-800-908-8618. For press inquiries, please contact press@trilogyhs.com.