As a healthcare company, it’s our mission to care for our country’s most vulnerable population, as well as the people who serve them. The COVID-19 pandemic has proven beyond a doubt that we must take all necessary precautions against spreading illness in our communities. In doing so, we not only help our employees live healthy, happy lives, we decrease our residents’ risk of contracting and suffering from diseases that are especially dangerous to seniors and those with preexisting conditions. Our servant leadership culture encourages each of us to make decisions that not only benefit ourselves, but the people around us–because they’re our family. 

Our Trilogy SHIELD program consists of Sanitation, Health Solutions, Illness-prevention, Evidence-based, Lasting technologies and Disinfection tools. Learn more by visiting trilogyhs.com/trilogy-shield. 

We are currently offering both indoor and outdoor visits at nearly all of our Trilogy Senior Living Communities throughout the Midwest! As always, these visits are conducted in accordance with federal, state, and local guidance. For more details, visit the “Visitation Guidelines” section of this page.

If a resident becomes symptomatic, we follow isolation precaution measures with closer monitoring in accordance with public health guidelines. Additionally, we are transferring any residents with severe symptoms to a higher level of care, when and where appropriate. 

Employees are screened upon entry to the building. Any employee who does not pass the screening is counseled to seek medical care and is not permitted to enter the campus. 

We take every COVID-19 diagnosis extremely seriously. Our teams have been trained to respond appropriately in the event of a positive diagnosis. Steps that are taken include: 

• We immediately notify the appropriate healthcare agencies of the confirmed COVID-19 cases. 
• The campus executes our COVID-19 Emergency Operations Procedure. 
• Isolation measures are followed in accordance with public health guidelines.  
• The campus maintains communications with employees, residents and family members.  

Our goal after an initial confirmed case for either an employee or resident is to notify the family within a couple of hours through our Family Call Program.  Responsible parties are also provided daily COVID-19 updates on their campus via text messages and emails. Our communications must be, and can only be, with the family member listed as the responsible party for the resident.  We strongly encourage the responsible party to please communicate with other family members as soon as possible.  However, families are welcome to contact their local campus or our Compliance Hotline with their questions or concerns. 

Yes, Trilogy is accepting admissions. Our mission has always been to serve seniors and their families who are searching for compassionate senior living services, and we continue to pursue this mission during the COVID-19 pandemic. Of course, we ensure that all move-ins are conducted in a way that abides by CDC, CMS and state government guidelines.