As the global coronavirus outbreak continues to unfold, Trilogy Health Services has been working tirelessly to promote the health and safety of residents and staff and prepare for the possibility of COVID-19 affecting our campuses. Unfortunately, we do now have confirmed cases of COVID-19. With the continuing spread of the virus in the U.S., this is not an unexpected development. We have been preparing for this possibility.

Our Response to COVID-19
The COVID-19 global pandemic has called for us to grow, adapt, and innovate. We are enormously proud of the investments we’ve made to keep our residents safe, connected, and close to our hearts. Read all about our full response to COVID-19, from our infection prevention program to what life is like at our campuses, by clicking on the link below.
Our Approach to the COVID-19 Vaccine
A message from President & CEO Leigh Ann Barney regarding the COVID-19 vaccine.
COVID-19 Myths BUSTED!
We're partnering with our pharmacy provider, PCA Pharmacy, to bust the top 10 COVID-19 vaccine myths. Watch more videos here.
Coronavirus Status By Campus
Data reflects all campus in-house residents and employees with suspected or confirmed COVID-19. All data is pending validation by the appropriate state and local health departments. Presumed positive diagnoses indicate individuals who are symptomatic and awaiting the results of a COVID-19 test. Employees with presumed or confirmed cases will be permitted to return to work in accordance with CDC return to work guidelines. For optimal viewing, please view this report on a desktop.
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Keeping Our Residents Safe: The Trilogy SHIELD
Cutting-Edge Cleaning Technologies
- Through our relationship with 3M™ Commercial Solutions Division, each of our senior living communities now have access to the highest-quality disinfection tools available to our industry– capable of identifying and eliminating pathogens in a matter of minutes.
Cleaner Than Ever Before
- We're proud to use 40-A, a solution that has been tested and recognized by the EPA to kill COVID-19 when used in accordance with the manufacturer’s guidelines. Whether it’s the doorknobs or light switches in our residents’ suites that they never think about, our team disinfects these high-touch surfaces a minimum of twice daily, to combat the highest potential sources for infection in our residents’ home.
Safer Than Ever Before
- In response to COVID-19, our residents and employees continue to protect each other by practicing social distancing, as well as adhering to additional recommendations set forth by the CDC, CMS, and state and local guidelines.
Protecting Our Employees While They Protect Others
- We’re proud to provide each of our healthcare heroes with access to Personal Protective Equipment (PPE) whenever it’s needed.

Keeping Our Families Connected
Even when staying safe means staying apart, we offer our residents ways to stay connected with their loved ones. Our campuses are proud to offer:
- Video chat applications like FaceTime, Zoom, and OneDay
- Window visits for family members when social distancing rules are in effect
- Outdoor visits as state regulations allow
- SeniorTV streaming services

Current State-by-State Visitation Guidelines
All visitors to our campuses must pass our screening process before they are allowed entry into the campus. These visitation policies may change at any time per state and federal guidance and a campus’ COVID-19 status.
- Kentucky - Currently, allowing limited outdoor and indoor visitation. For full details, including how to schedule a visit, click HERE.
- Indiana - Currently allowing limited outdoor and indoor visitation. For full details, including how to schedule a visit, click HERE.
- Ohio - Currently allowing limited outdoor and indoor visitation. For full details, including how to schedule a visit, click HERE.
- Michigan - Currently allowing limited indoor and outdoor visitation. For full details, including how to schedule a visit, click HERE.

Keeping Our Residents Close to Our Hearts
Even when it’s not business as usual, at Trilogy, it’s culture as usual. This means that our residents come first, and that we strive to meet their every need with compassion and a servant’s heart. Social distancing guidelines have prompted our campus teams to get creative, and we’re proud to offer over 95 socially distanced activities at our Trilogy Senior Living Communities across the Midwest, including:
- Hallway Bingo
- Hallway Happy Hour
- Trivia, Brain Teasers, and other cognitive pursuits
- Musical Entertainment
- Religious Services
- …and many more!

Culinary Services: Flavorful Living, Delivered
Just because we can’t gather around a table, doesn’t mean we can’t enjoy a delicious, home-cooked meal. Our campuses can adapt the way that we dine, so our residents still get the nutrition they need and the flavors they love. We’re proud to offer:
- Home-cooked meals delivered directly to residents’ rooms when needed
- Communal dining in states where restrictions allow
- Snack and beverage cart deliveries between meals
- Flavors from local restaurants through our Taste of the Town program
COVID-19 FAQs
If a resident becomes symptomatic, we follow isolation precaution measures with closer monitoring in accordance with public health guidelines. Additionally, we are transferring any residents with severe symptoms to a higher level of care, when and where appropriate.
Employees are screened upon entry to the building. Any employee who does not pass the screening is counseled to seek medical care and is not permitted to enter the campus.
We take every COVID-19 diagnosis extremely seriously. Our teams have been trained to respond appropriately in the event of a positive diagnosis. Steps that are taken include:
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We immediately notify the appropriate healthcare agencies of the confirmed COVID-19 cases.
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The campus executes our COVID-19 Emergency Operations Procedure.
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Isolation measures are followed in accordance with public health guidelines.
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The campus maintains communications with employees, residents and family members.
All visitors to our campuses must pass our screening process before they are allowed entry into the campus. These visitation policies may change at any time per state and federal guidance and a campus’ COVID-19 status.
In order to uphold state and federal guidelines regarding social distancing, we are not holding group activities in our common areas. Food is also being delivered to resident rooms. However, we are hosting a variety of games and activities in our hallways, and residents can socialize and participate while still abiding by said guidelines. Our team is committed to bringing joy into our residents’ days, especially now.
Residents can leave our campuses for medically necessary healthcare, such as medically necessary physician appointments and dialysis. Currently, we are discouraging residents from leaving our campuses under other circumstances, in accordance with state guidelines.
Our goal after an initial confirmed case for either an employee or resident is to notify the family within a couple of hours through our Family Call Program. Responsible parties are also provided daily COVID-19 updates on their campus via text messages and emails. Our communications must be, and can only be, with the family member listed as the responsible party for the resident. We strongly encourage the responsible party to please communicate with other family members as soon as possible. However, families are welcome to contact their local campus or our Compliance Hotline with their questions or concerns.
We encourage family members and friends to check our website for updates, and to reach out to our Compliance Hotline with any questions.
Yes, Trilogy is accepting admissions. Our mission has always been to serve seniors and their families who are searching for compassionate senior living services, and we continue to pursue this mission during the COVID-19 pandemic. Of course, we ensure that all move-ins are conducted in a way that abides by CDC, CMS and state government guidelines.
For the convenience and safety of our communities’ seniors and their families, we are hosting virtual tours of our campuses. As CDC, CMS, and state and local health officials permit, we are offering tours at select Trilogy Senior Living Communities. These tours are structured to abide by all social distancing and infection prevention protocols, and must be scheduled in advance with a member of our campus team.
The Trilogy Foundation is proud to present Inspired Sundays – a weekly service dedicated to joining us in faith, even as we are apart.
We invite you to support our Grateful Families campaign - 100% of the donations will go directly to support our Trilogy team members with emergency assistance needs during COVID-19.
Video Updates From President & CEO Leigh Ann Barney
- Published January 21, 2021
- Published October 29, 2020
- Published September 2, 2020
- Published July 27, 2020
- Published June 29, 2020
- Published June 1, 2020
- Published May 14, 2020
- Published May 4, 2020
- Published April 21, 2020
- Published April 3, 2020
- Published March 24, 2020
- Published March 17, 2020
For questions, please contact our Compliance Hotline at 1-800-908-8618. For press inquiries, please contact press@trilogyhs.com.
Additional Resources
- Symptoms of Coronavirus via CDC
- Strategies to Prevent the Spread of COVID-19 in LTC Facilities via CDC
- Guidance for Infection Control & Prevention of Coronavirus Disease 2019 in Nursing Homes via CMS
- Coronavirus in Kentucky via Kentucky Cabinet for Health & Family Services
- Coronavirus in Indiana via Indiana State Department of Health
- Coronavirus in Ohio via Ohio Department of Health
- Coronavirus in Michigan via Michigan Department of Health
- Five Moments for Hand Hygiene via WHO
- How to Make Your Own Hand Sanitizer via CBS News
- Social Distancing in Senior Living via Trilogy Health Services
- Save Our Seniors via AHCA and NCAL