Following the Lead of the Centers for Disease Control & Prevention

At Trilogy Health Services, the health and well-being of our residents and employees is always our first priority. Therefore, we are taking extra precautions over the coming weeks and months to ensure that our campuses remain guarded against the spread of viral infections. We are following guidance from the CDC, CMS, and state officials and have adopted a policy to restrict visitors to our campuses. Per this guidance, we are able to make exceptions for end of life care. We understand that this is a big ask for our residents and families. As a healthcare provider, it is our obligation to do everything we can to protect those we serve.

Additionally, we are providing our employees, residents, visitors and vendors with ongoing education regarding proper hygiene practices. This includes heightened awareness about the importance of hand-washing, coughing and sneezing etiquette, and the frequent sanitizing of all surfaces.

We understand that we care for our country’s most vulnerable population, and we are committed to ensuring their health and happiness. Every member of our campus team is dedicated to this mission, and we will always operate with our residents’ best interests at heart.

For questions, please contact our Compliance Hotline at 1-800-908-8618. For press inquiries, please contact press@trilogyhs.com.

A Message from Trilogy President & CEO Leigh Ann Barney

Published March 24, 2020

Published March 17, 2020 

 

What We Are Doing For Our Residents

  • Multiple daily observations for symptoms
  • Communicating updates with residents and families
  • Established protocols for emergency visits from immediate family and primary caregivers
  • Fully disinfecting our campuses every day with the proper solutions
  • Canceling community events. We will continue to monitor and update our schedules accordingly.
  • Encouraging the use of alternative forms of communication, including FaceTime and Skype 

What We Are Doing For Our Residents' Families

  • Campus leaders are communicating with families of residents
  • Established protocols for emergency visits from immediate family and primary caregivers
  • Regular updates posted to Facebook
  • Encouraging the use of alternative forms of communication, including FaceTime and Skype
  • Compliance Hotline fielding additional questions

What We Are Doing For Our Employees

  • Enacting Emergency Operations Procedures in the event of a possible emergency.
  • Re-educating employees on infection prevention measures, appropriate hygiene practices as recommended by the CDC
  • Established response protocols
  • Screening employees
  • Non-essential travel ban has been put into place
  • Fully disinfecting our campuses every day with the proper solutions and providing our teams with the appropriate personal protective equipment, should it be needed 

What We Are Doing For Our Community

  • Restricting visits to immediate family members and primary caregivers whose loved ones are receiving end of life care
  • Notices posted at each campus entrance
  • Canceling community events. We will continue to monitor and update our schedules accordingly

Additional Resources