COVID-19

Following the Lead of the Centers for Disease Control & Prevention

At Trilogy Health Services, the health and well-being of our residents and employees is always our first priority. Therefore, we are taking extra precautions over the coming weeks and months to ensure that our campuses remain guarded against the spread of viral infections. We are following guidance from the CDC, CMS, and state officials and have adopted a policy to restrict visitors to our campuses. Per this guidance, we are able to make exceptions for end of life care. We understand that this is a big ask for our residents and families. As a healthcare provider, it is our obligation to do everything we can to protect those we serve.

Additionally, we are providing our employees, residents, visitors and vendors with ongoing education regarding proper hygiene practices. This includes heightened awareness about the importance of hand-washing, coughing and sneezing etiquette, and the frequent sanitizing of all surfaces.

We understand that we care for our country’s most vulnerable population, and we are committed to ensuring their health and happiness. Every member of our campus team is dedicated to this mission, and we will always operate with our residents’ best interests at heart.

For questions, please contact our Compliance Hotline at 1-800-908-8618. For press inquiries, please contact press@trilogyhs.com.

Coronavirus Status By Campus

Data reflects all campus in-house residents and employees with suspected or confirmed COVID-19. All data is pending validation by the appropriate state and local health departments. Presumed positive diagnoses indicate individuals who are symptomatic and awaiting the results of a COVID-19 test. Employees with presumed or confirmed cases will be permitted to return to work in accordance with CDC return to work guidelines. For optimal viewing, please view this report on a desktop.

What We Are Doing For Our Residents

Multiple daily observations for symptoms
Communicating updates with residents and families
Established protocols for emergency visits from immediate family and primary caregivers
Fully disinfecting our campuses 2x per day with the proper solutions
Canceling community events. We will continue to monitor and update our schedules accordingly.
Encouraging the use of alternative forms of communication, including FaceTime, Skype, and Zoom
Delivering meals directly to residents in their rooms where appropriate
Providing life enrichment activities in resident rooms
Streaming faith based services directly to resident TVs

What We Are Doing For Our Employees

Enacting Emergency Operations Procedures in the event of a possible emergency.
Re-educating employees on infection prevention measures, appropriate hygiene practices as recommended by the CDC
Established response protocols
Screening employees
Fully disinfecting our campuses 2x per day with the proper solutions and providing our teams with the appropriate personal protective equipment, should it be needed
As state travel bans are lifted, employees are educated regarding safe travel practices as outlined by the CDC
Granting emergency assistance through the Trilogy Foundation
Providing health and well-being resources, such as a free chaplain services, TrilogyFIT workouts streamed via Facebook, and free counseling sessions

What We Are Doing For Our Residents' Families

Communicating daily updates with families of residents via email and text messaging
Campus leaders are also communicating with families of residents via our Family Call Program
Regular company-wide updates from our President and CEO are shared via email and social media
Established protocols for emergency visits from immediate family and primary caregivers
Encouraging the use of alternative forms of communication, including FaceTime, Skype, and Zoom
Compliance Hotline fielding additional questions

A Message to Our Heroes

Who are the heroes of the COVID-19 pandemic? Who can we look to for hope, inspiration, and strength? Who has the trust of our families, the love of our residents, and the admiration of our entire Trilogy family? The answer is easy.

Every day, our healthcare heroes are making sacrifices to serve and save the vulnerable among us. As you may know, 15,000 of these heroes are Trilogy employees. Please considering filming a video expressing your appreciation to our amazing Trilogy team members here.

Does Trilogy have confirmed cases of COVID-19?

As the global coronavirus outbreak continues to unfold, Trilogy Health Services has been working tirelessly to promote the health and safety of residents and staff and prepare for the possibility of COVID-19 affecting our campuses. Unfortunately, we do now have confirmed cases of COVID-19. With the continuing spread of the virus in the U.S., this is not an unexpected development. We have been preparing for this possibility.

What is Trilogy doing if a resident is showing symptoms of COVID-19?

What is Trilogy doing if an employee is showing symptoms of COVID-19?

What happens when there is a positive diagnosis at a Trilogy campus?

We take every COVID-19 diagnosis extremely seriously. Our teams have been trained to respond appropriately in the event of a positive diagnosis. Steps that are taken include:

We immediately notify the appropriate healthcare agencies of the confirmed COVID-19 cases.
The campus executes our COVID-19 Emergency Operations Procedure.
Isolation measures are followed in accordance with public health guidelines.
The campus maintains communications with employees, residents and family members.

What is Trilogy’s visitor policy?

In order to help ensure the safety of our residents, and in accordance with state and federal guidelines, we have adopted a policy restricting visits to immediate family members and primary caregivers whose loved ones are receiving end of life care.

We are screening individuals entering the building including employees, pharmacy providers and other medically essential vendors. Any visitor who does not pass the screening is not permitted to enter our campus and asked to leave immediately.

Are residents allowed to leave their rooms? What is the transportation policy for residents?

In order to uphold state and federal guidelines regarding social distancing, we are not holding group activities in our common areas. Food is also being delivered to resident rooms. However, we are hosting a variety of games and activities in our hallways, and residents can socialize and participate while still abiding by said guidelines. Our team is committed to bringing joy into our residents’ days, especially now.

Residents can leave our campuses for medically necessary healthcare, such as medically necessary physician appointments and dialysis. Currently, we are discouraging residents from leaving our campuses under other circumstances, in accordance with state guidelines.

How is Trilogy communicating updates with resident families?

Our goal after an initial confirmed case for either an employee or resident is to notify the family within a couple of hours through our Family Call Program. Responsible parties are also provided daily COVID-19 updates on their campus via text messages and emails. Our communications must be, and can only be, with the family member listed as the responsible party for the resident. We strongly encourage the responsible party to please communicate with other family members as soon as possible. However, families are welcome to contact their local campus or our Compliance Hotline with their questions or concerns.

What is best way to stay up-to-date on how a Trilogy campus is responding to COVID-19?

Is Trilogy accepting admissions?

Is Trilogy conducting tours?

For the convenience and safety of our communities’ seniors and their families, we are hosting virtual tours of our campuses. As CDC, CMS, and state and local health officials permit, we are offering tours at select Trilogy Senior Living Communities. These tours are structured to abide by all social distancing and infection prevention protocols, and must be scheduled in advance with a member of our campus team.