Our Response to COVID-19

As the global coronavirus outbreak continues to unfold, Trilogy Health Services has been working tirelessly to promote the health and safety of residents and staff and prepare for the possibility of COVID-19 affecting our campuses. Unfortunately, we do now have confirmed cases of COVID-19. With the continuing spread of the virus in the U.S., this is not an unexpected development. We have been preparing for this possibility.

If a resident becomes symptomatic, we follow isolation precaution measures with closer monitoring in accordance with public health guidelines. Additionally, we are transferring any residents with severe symptoms to a higher level of care, when and where appropriate.

Employees are screened upon entry to the building. Any employee who does not pass the screening is counseled to seek medical care and is not permitted to enter the campus.

We take every COVID-19 diagnosis extremely seriously. Our teams have been trained to respond appropriately in the event of a positive diagnosis. Steps that are taken include:

• We immediately notify the appropriate healthcare agencies of the confirmed COVID-19 cases.

• The campus executes our COVID-19 Emergency Operations Procedure.

• Isolation measures are followed in accordance with public health guidelines. 

• The campus maintains communications with employees, residents and family members. 

All visitors to our campuses must pass our screening process before they are allowed entry into the campus. These visitation policies may change at any time per state and federal guidance and a campus’ COVID-19 status.

In order to uphold state and federal guidelines regarding social distancing, we are not holding group activities in our common areas. Food is also being delivered to resident rooms. However, we are hosting a variety of games and activities in our hallways, and residents can socialize and participate while still abiding by said guidelines. Our team is committed to bringing joy into our residents’ days, especially now.

Residents can leave our campuses for medically necessary healthcare, such as medically necessary physician appointments and dialysis. Currently, we are discouraging residents from leaving our campuses under other circumstances, in accordance with state guidelines.

Our goal after an initial confirmed case for either an employee or resident is to notify the family within a couple of hours through our Family Call Program.  Responsible parties are also provided daily COVID-19 updates on their campus via text messages and emails. Our communications must be, and can only be, with the family member listed as the responsible party for the resident.  We strongly encourage the responsible party to please communicate with other family members as soon as possible.  However, families are welcome to contact their local campus or our Compliance Hotline with their questions or concerns. 

We encourage family members and friends to check our website for updates, and to reach out to our Compliance Hotline with any questions.

Yes, Trilogy is accepting admissions. Our mission has always been to serve seniors and their families who are searching for compassionate senior living services, and we continue to pursue this mission during the COVID-19 pandemic. Of course, we ensure that all move-ins are conducted in a way that abides by CDC, CMS and state government guidelines.

For the convenience and safety of our communities’ seniors and their families, we are hosting virtual tours of our campuses. As CDC, CMS, and state and local health officials permit, we are offering tours at select Trilogy Senior Living Communities. These tours are structured to abide by all social distancing and infection prevention protocols, and must be scheduled in advance with a member of our campus team.