At The Willows at Citation we’re dedicated to exceeding the expectations of our customers. But don’t take our word for it, read the reviews of our community for yourself!
Our tour at The Willows at Citation was fine. The physical environment was very nice, and people seemed to enjoy it. The dining setup looked very nice and very appropriate for the elderly. The rooms were very nice. The staff was very informative and very friendly.
The Willows at Citation was very nice and clean. The staff member who assisted us was very helpful, very nice, and very informative. The dining area was very nice and clean too. There was a church service in the lobby, and they were singing. We also saw the physical therapy room.
This facility is above par on all levels. Their care exceeds standards and they love the residents like their own family!
The Willows at Citation is doing an excellent job. They give good care. It’s a great place, it’s clean, and the food is good. I don’t have anything bad to say about it. The staff is excellent and very caring, and they have plenty of help. Mom is in skilled nursing. The food is like eating in a five-star restaurant. Everybody seems to be satisfied with the activities.
I referred my sister to Willows at Fritz Farm in Lex., KY in the fall of 2017, for post -op care. She stayed with them approx. 3 months and has nothing but praise for the facility and the staff. When she needs care/assistance again she has told me she would like to return to the Willows
My wife had been working here since Fall 2021. The community is warm, inviting and she loves going to work each day. I enjoy meeting families at Sunday Brunch and getting to know employees at employee events. I would surely have my parents here if they lived closer.
They take great care of my wife’s aunt
While they have issues getting bills straight with insurance and such, (hence less than 5 stars, and that’s been way too time consuming and frustrating for us) this is a 5 star facility with 5 star care staff and food service. But most important, those providing the care for those there (my mom in in memory care, Alzheimer’s. ) are VERY good about keeping my sister and I informed of issues, falls, or needs. They are involved with their charges!!! They send daily Covid reports for the whole system and do other updates!I have more to say, all positive, but won’t go on.
This is my 3rd replacement surgery. I have come to The Willows all 3x. Good food, good care, pleasant nurses. Medicine deliverys are good. Now during breakfast lunch and dinner you might have a slow down. But all in all I believe this is a great place to do rehabilitation after knee or hip replacement surgery. PT and O T know there stuff and can get you walking in the best way possible.