The Willows at Fritz Farm: Reviews From Trilogy Community Residents, Family, and Staff

At The Willows at Fritz Farm we’re dedicated to exceeding the expectations of our customers. But don’t take our word for it, read the reviews of our community for yourself!

The Willows at Fritz Farm Reviews

Monty Carter via GOOGLE

Dropped my 85-year old mother off here after several days in hospital for rehab and had to leave to return home to SC. Soooo impressed with the cleanliness, staff, and facility. Nurse Betty was absolutely the best for Mom. Her humor, compassion and approach were above and beyond our expectations. Gave me the peace of mind in leaving my Dad and sister. This place rocks!

Melissa Poynter via GOOGLE

After surgery and a fall my husband and I spent over a month here, the care was outstanding and his progress/recovery was steady and complete. The staff was knowledgeable and warm and the therapy was intensive and A++. Everyone was helpful and all pitched in to make sure things ran efficiently. I also observed no disrespectful, hurried, or impatient responses to any of the residents by staff. Everyone truly seemed to care. I was very impressed that the director was actively involved in every task whether it was bringing me a blanket, working the hall and dining room food delivery, or just sitting with a resident. We will certainly return if needed.

Chad H. via YELP

Awesome staff in a beautiful community. Family feel! Highly recommended as a wonderful community to live or work in!

Danielle Wright via GOOGLE

Beautiful facility with wonderful caring staff!

brandy ardon via GOOGLE

Scott Matarrese (Nightowl Stage Lighting) via GOOGLE

My mom went there for a stroke rehab and ended up staying there for 6 months until she passed recently. She was 93 and had dementia and short term memory issues and could not walk. The care could not have been better. They went to extremes to keep her eating and active, the food was great, and the staff was genuinely concerned about her well being. Allowing dogs to visit is a big plus too. They worked with hospice to make sure mom did not have any pain or anxiety at the end. Highly recommend.

Anthony Wilhoit via GOOGLE

Very clean, staff was engaged and friendly!!! I would recommend to anyone.

Judy Starr via GOOGLE

Have had the opportunity to see this fabulous facility first hand and enjoy the caring and friendly atmosphere. The meals are absolutely first rate and the rooms are very large and comfortable!

Elizabeth Wilhoit via GOOGLE

Matthew Jones via GOOGLE

My grandfather loved it at the Willows at Fritz Farm. The therapy team got him up and running better than before the surgery. The nursing staff is very sweet and knowledgeable. They treat each resident as if they are a part of their own family. I would highly recommend this facility for rehab, long term care, or assisted living.

Amanda B via GOOGLE

My mother was at the willows for a month after a recent hospitalization. The therapy is superb and got her back on her feet in no time. The nursing staff was great and caring. If my mother needed long term placement I would feel comfortable leaving her there.

Nancy Hohensee via GOOGLE

My husband was taken to the Willows 2 weeks ago after a stroke and I can’t think of a more perfect place to do rehab in. I am shocked by some of the bad reviews people have given this place because my experience has been nothing but positive. The staff is amazing, the office, nurses, kitchen, everyone that works there is just so caring and helpful. If I have a question they always get back to me with an answer. The food is top notch and a great variety is always available. I had brunch there today and I had asparagus, prime rib and potatoes and I have to say the prime rib was out of this world. The place is clean and cheerfully decorated. I would give this place 10 if I could. I have put my grandmother, mother and dad in similar places and none of them compare to this fantastic place

Laura P. via YELP

My 87 yo mom has been at The Willows at Hamburg for 18 months, first in the skilled nursing unit, and then in the personal care unit. I’ve heard so many horrible stories about nursing homes that we were really worried when it came time to place mom. Within a week or two of settling in, we knew we had made the right decision. Great care is taken to see that the facility is clean at all times. We’ve never had an issue in this area. Residents are kept busy and engaged with numerous activities including weekly outings, daily devotions, and Friday happy hour with live music. They really enjoy this. A brunch buffet for residents and their families is held monthly. Staff is extremely friendly and treats us like family. One thing I’m extremely pleased about is that management listens to residents and acts quickly to implement any suggestions given. I’ve never seen anything like that in a large company. Having a wonderful therapy department in-house is a huge benefit. Know this is long but I can’t say enough about how pleased we are at this facility.

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